Accessibility

How we’re making our website work for you.

This accessibility statement applies to www.malverntown-pcn.co.uk.

This website is run by SW Healthcare. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • use your web browser to change colours, contrast levels and fonts

  • zoom in up to 300% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • listen to most of the website using a screen reader (including JAWS, NVDA and VoiceOver)

  • access the website using a mobile or tablet.

On sections that don’t provide technical information, we’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

  • Colour contrast in some areas may not be sufficient for every device.

  • Page structures and heading orders may affect users using keyboard navigation or other assistive technology.

  • On page forms may not work on all assistive technology devices (due to be replaced late 2022/early 2023).

  • iFrames in some areas of the site are missing titles.

  • Contact Us page map may not announce itself on every device.

  • Embedded NHS.UK widgets may not announce themselves properly on every device.

  • OpenStreetMap widget used for practice catchment area map has insufficient colour contrast, and may not work on every device.

  • Backup Google Translate widget in footer isn’t contained by a landmark - so may not be picked up by all devices.

  • Embedded YouTube videos have low contrast and link text that is used for multiple different destinations.

As this website is updated regularly between accessibility audits, it’s possible that the following non-compliances may occur. If these cause a problem for you, please do not hesitate to let us know.

  • Some form elements may be missing descriptions.

  • Some elements may be missing keyboard focus.

  • Some links may be identified only by colour.

  • Some link text may be used for multiple different destinations.

  • Some image links may be missing alternative text.

  • Headings may be missing text in some areas.

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs on medical policy information.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. However if there is a specific document that you would like to request in HTML format we will do our best to oblige where possible and practicable.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact our practice reception team. We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact katie.lowe13@nhs.net with details of the problem you have encountered.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Preparation of this accessibility statement

This statement was initially prepared on 8th December 2022.

This website was last accessibility tested on 8th December 2022.

As part of our publishing policy, we carry out regular assessments and checks of documents and pages that are uploaded.