Practice Policies.
Your Data.
You can find all of our data policies—including our website privacy policy, and guidance on how we as a practice process your data—by visiting the Your Data page at the link below.
Violent & Abusive Patients.
The PCN, it’s practices, and the NHS, have a zero tolerance policy to violent and abusive patients. We have a duty of care to our staff and other patients to ensure a safe environment. Any patient who is abusive to the staff will be given a warning about their behaviour and if they continue to be abusive they will be removed from the doctor’s list and will no longer be registered at the practice.
Any patient who is violent will be reported to the police and will be removed from the practice list immediately.
Comments & Complaints.
We aim to provide a high quality service and are very interested in hearing any constructive comments you may have.
The practice has an approved complaints procedure and we always welcome the opportunity to deal with any part of our service that is causing you concern.
To pursue a complaint please contact the practice manager for your registered practice who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure your practice reception.