Welcome to
New Court Surgery
How can we help you today?
Want to know answers to some of the most commonly asked questions?
…Watch this video by Hereford General Practice, to hear some of the most common questions we get asked in general practice.
Other Information
Diazepam is a sedative, which means it makes you sleepy and more relaxed. There are a number of very good reasons why prescribing this drug is not recommended. According to the prescribing guidelines doctors follow (British National Formulary) diazepam is contraindicated (not allowed) for treating phobias (fears).
Click the button below to see the full policy.
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Find out what clinics & services are on offer at New Court Surgery
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Your personal details can change as you live your life, such as your home address, phone number and marital status. Let us know of any updates to your details to ensure we can provide the best level of care.
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Your health can, and will, change throughout your life - things such as height, weight and smoking status are essential for us to provide tailored care.
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Find out more about the team who provides you with exceptional care at New Court Surgery.
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Join our Patient Participation Group to give your input on how to improve the services we provide.
Medication for Phobias
Infected Blood Inquiry
If you think you or a member of your family has been affected by treatment with infected blood, there is support available.
Housing/Benefit Letters
Whilst we are committed to supporting our patients where possible, any requests for letters for benefits, council or any other third parties, we will only complete with a formal request from the third party.
Please note all requests from the third party will require the patients formal consent.
We will only complete factual responses. We are not allowed to give an opinion. If in doubt we will refuse to complete the request and may issue a copy of medical records instead with your consent.
Be aware we charge for any requests, and these can take up to 28 days.
HOUSING APPLICATIONS
Whilst we appreciate that housing problems can be stressful, this is a matter for the council housing office. If the council requires additional medical information following on from an application, they can write to us directly. They will need to provide your written consent for this. This also avoids an unnecessary cost to the patient.
The Council should write, in confidence, to your doctor if further information is required.
GPs receive frequent requests for medical letters and reports in support of housing applications from a variety of sources – the local authority, housing associations, directly from patients and from patients via Citizens Advice Bureaux. The arrangements for seeking GP reports and for payment vary from local authority area to local authority area, and even when clearly agreed are often not implemented by local authority staff. However all requests should come via the Housing Association and not the patient.
Information in support an application based on health grounds should be supplied by the applicant using the appropriate form provided by the Housing Department. This should not require any input from the GP/practice.
Only if additional information is required, should the Housing Department Medical Officer obtain it from the applicant’s doctor, preferably using a standard form, provided the patient has given written consent. The Medical Officer should seek information which is only available to the GP, for example:
the diagnosis;
severity of the illness;
medication
Opening Times.
Our practice is open during the following hours.
Monday to Friday - 08:00 - 18:30
Saturday - 08:00 - 12:00 (currently suspended)
Sunday - closed
We are closed for Bank Holidays and other Public Holidays unless otherwise specified.
If you need support outside of these hours, please use NHS 111 by visiting 111.nhs.uk or calling 111.
How to Contact Us
New Court Surgery
300 Pickersleigh Road
Malvern
WR14 2GP
Telephone
01684 573161
For all enquiries, please call the phone number above. For out of hours services, or if you need urgent care, please call 111.
Want to provide feedback on our service?
Visit our Have Your Say page to find out how to get involved.
Carer Support Service
Specific practices under Malvern Town PCN & Worcestershire Association of Carers provide this service dedicated to the support of carers.
Learn more here.
We are an Armed Forces veteran friendly accredited GP practice.
This means that, as part of the health commitment of the Armed Forces Covenant, we have a dedicated clinician who has a specialist knowledge of military related health conditions and veteran specific health services. This is important in helping ex-forces to get the best care and treatment.
If you are ex-forces, please let us know when you register with us.
NHS Symptom Checker
Sometimes it’s better to seek medical help, especially if your problems are persistent or are getting worse - but it’s always good to know what to do and where to go to try and manage your health without contacting your GP practice.
Click the button below to use NHS Health A-Z tool to find your condition and learn the best ways to manage it.
Covid-19 Vaccination Status
Learn how to best protect yourself and others around you, by following our advice on living with Covid-19. This advice is based off the UK Government’s advice, found by clicking the button below.
Face coverings are no longer mandatory in GP practices and other clinical settings, though we do recommend you consider wearing one in crowded places or indoors to protect you from catching or spreading Covid-19.
Getting vaccinated is the best form of protection - whether you’re getting your boosters, or have just recently decided to get a Covid vaccine, you’re helping to protect yourself and other people around you. To find out how to get your next vaccine, click the button below.
You also no longer need to show your NHS Covid Pass when attending most venues, though some will require it on a discretionary basis—and patients are no longer required to work from home.