We’ve made it easy for you to receive the help you need.
Appointments.
Booking an appointment at Malvern Health Centre.
How to book an appointment.
Routine GP appointments can be pre-booked with a GP of your choice - usually these are available 2-6 weeks in advance. We also have a number of GP appointments that become available each morning to be booked that day; when we can you will have a choice of GP but this may not always be possible when booking a same day appointment. If you’re in need of one of these appointments then please call us as soon as the line opens at 8:00am
Booking via Phone
To book via phone, please click the button above or call 01684 584050. Usually, the Reception team will ask some questions on behalf of the GP before booking you an appointment, as it may be more appropriate for them to refer you to a different service, such as urgent care or A&E. This is all based off the GPs advice, so please be patient with our Reception team!
Booking Online
To book online, simply click the buttons above to visit Patient Access or our Online Consultation service. These options are usually quicker and easier than trying to book via phone, and allow the phone lines to be freed up for crucial, emergency calls.
Home Visits and Telephone Advice.
Home Visits
Home visits are available for patients who are either housebound or unable to visit the Surgery due to illness. All home visits will be organised by a clinician, with more serious or urgent visits taking priority. If possible, please call the Surgery before 10:30am if you require a home visit, to give the clinician time to plan the visits.
Telephone Advice
Telephone advice is accessible by contacting our Reception and asking for telephone advice from a GP or Practice Nurse, after which someone will be in touch to give you advice over the phone.
Duty Surgery
The aim of this service is to provide patients with rapid access to a doctor for an acute condition which requires immediate consultation and/or treatment on the day. When using this service please remember the following:-
You will be called by the emergency doctor of the day in the first instance
Appointments are timed at five minute intervals
Appointments are for one acute condition only
We will try to keep your wait to a minimum
You also need to know that :
The emergency doctor may be called out of surgery if an emergency occurs. We will try to keep you informed of any delays.
The telephone triage time you are given is approximate and may alter depending on demands made on the emergency doctor (for example, the emergency doctor may run late).
Please do not use the Duty Service to gain rapid access to your doctor of choice for an ongoing medical problem - this results in Duty Surgeries running very late and causes patients with acute problems further delays.
Cancellations.
Please always let us know if you don’t wish to take up your appointment. Even if it is at the last minute, we can always fill it. We understand that you may now feel better or something else has cropped up and we are happy to rearrange… But please tell us!
You can cancel by calling 01684 584050.
Please note that we do record all incidences of not turning up, and we will be in touch if you miss an appointment. We do reserve the right to ask you to leave the practice list if you won’t help us to help you by keeping to your appointments - as missed appointments cost the NHS money, and make it harder for the rest of our local community to access appointments with us.
Need help urgently?
Patients with urgent requirements will always be seen on the same day—but if you have an emergency you don’t think is appropriate for us, or we are closed, you should call the following numbers:
999
Patients with very serious or life-threatening health conditions, such as chest pain, severe bleeding or loss of consciousness, should phone 999 without delay.
NHS 111
Patients who are unsure whether to visit A&E for their condition, or have an urgent medical need outside of our opening hours, should call NHS 111.